Client-Centric Success Training

Meeting the competitive demand for business generation with your clients coupled with producing value for your companies and clients, we have re-purposed the old industry models and developed Client-Centric Success Training as a program that teaches the foundational concepts for finding clients and consistently winning work with them. It also provides in-depth real practice experience in how to serve clients and garner new assignments from them while producing value. Our innovative program introduces the roles of the Business Generator and the Value Producer to being primarily client-centric and not focused internally. Our curriculum content and value is shown below:

At Goodwin Delancy Solutions, we have re-written the book on the out-dated “Seller-Doer” and “Doer-Seller” models. The basic terms “seller” and “doer” do not adequately address today’s changing marketing place with evolving media, generational changes and contemporary service delivery options.

Our day and a half, 12-hour training session, includes the progressive learning blocks that will prepare your team to win more competitive work with target and existing clients, and to leverage your production of value for your clients into sustainable and rewarding new assignments. Numerous practical exercises, Business Generating Tools and Value Producing Tools are presented and given to the engaged participants with hands on coaching during the training program.

Your Instructors and Facilitators are Greg Goodwin and O.T. Delancy. They forged a partnership to serve all service industries using their A/E/C platform backgrounds and leveraging those abilities to any services that involves human decision-making, requiring relationships and intelligence to be completely successful generating business and producing value for your clients.